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A veritable boatload of read items

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More control over comments on shared items

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Welcome, Google Apps users!

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Turning off the track changes feature

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Readers: Get your Buzz on

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Fullscreen and more!

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Take your Reader wherever Google Chrome goes

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Let your subscriptions' personality come through

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Reading gets personal with Popular items and Personalized ranking

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Spring Cleaning: Comments, offline, and older browser support

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Follow changes to any website

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Calling All Ideas!

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A welcome and a look back

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Upcoming changes to Reader: a new look, new Google+ features, and some clean-up

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The Android Google Reader app is here!

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Take your Reader wherever Google Chrome goes

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And now for something completely different

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More Reader features in your pocket

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Folder and tag renaming

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Updates to the Google Reader app for Android

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May we recommend...

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A new year, new mobile features, and more!

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A little bit of polish

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New in Reader: a fresh design, and Google+ sharing

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5 Marketing Tips for Improving Customer Relationships & ROI With Better Communications


If you keep customers happy they will continue to buy
Improved communication turns one time buyers into lifelong customers.

5 Marketing Tips for Improving Customer Relationships & ROI With Better Communications


As marketers and sales professionals there is no doubt that we are focused on obtaining new customers and increasing awareness within targeted market segments.  However, we must also consider the lifetime value of our existing customers and how marketing communications can contribute to that relationship.  Taking the time to examine what kind of communications can keep your brand top of mind with customers and inspire continued awareness for repeat sales and referrals is of enormous value.
Do you know how much your current customers are worth to your company?  In recent years research has found that a 5% increase in customer retention can increase profits by 25% to 95%.  Armed with the knowledge that satisfied customers has a direct impact on your bottom line, there is no time like the present to begin targeting your current customers.  Here are 5 tips on better customer communications you can start using right now:

Tip #1 – Personalized Email Communication

96% of organizations believe that email personalization can improve email marketing performance

96% of organizations believe that email personalization can improve email marketing performance.


Creating a steady flow of email communication for customers is not a new concept.  However, how many email campaigns do you send out that are segmented based on purchasing habits or preferences?  Say that you have studied the data relating to your current customers and have identified approximately 5 profiles or personas.  Based on customer information find the persona that best fits each customer.  Then create an email drip campaign for each customer segment with different content based on need.  Keep in mind that the subject line, internal content, and calls to action within the email should be personalized based on customer segment.

Tip #2 – Create A Stellar FAQ Page

53% of customers who shop online more than once a month find customer service extremely or very important

53% of customers who shop online more than once a month find customer service extremely or very important.

Creating readily available and easy to find information is Customer Service 101.  It does not matter if you are B2B, B2C, technology, retail, or any other type of company; your customers will have questions.  A Frequently Asked Questions page on your website, social profiles, or other web destinations should be updated on a regular basis to include new questions or comments.  FAQ’s are also an additional opportunity to optimize content for improved visibility online.  It is important to remain consistent with your answers, provide a clean and easy to read page, and update or remove items that may no longer apply.  If you sell multiple products you may want to consider creating additional pages for each product.  Also, if you sell a product or service that requires assembly or setup you may want to provide instructional videos for your customers.

Tip #3 – Social Networking Channels = Customer Service Opportunity

40% of corporate Twitter accounts engage stakeholders on customer service issues

40% of corporate Twitter accounts engage stakeholders on customer service issues.

Last week we shared the example of JetBlue’s customer focused approach on Twitter.  While Twitter may not be a customer solution for all marketers there is an opportunity to utilize your existing social media channels as a way of providing additional customer service for your customers.  Customer service does not only include answering questions or dealing with problems it could also include: sharing useful articles or information, notifying customers of upcoming promotions, or reaching out to customers that are inactive.  Consideration must also be paid to the time of day that your customers are most likely to spend their time online.  There are tools available like Timely, Buffer or Hootsuite which enable you to schedule your Twitter communications during a particular time of day for the highest impact.

Tip #4 – Create Content Based on Customer Need

36% of B2B marketers listed producing engaging content as their biggest content marketing challenge.

36% of B2B marketers listed producing engaging content as their biggest content marketing challenge.

If planned for and organized appropriately, content creation can be executed efficiently and successfully.  A successful content strategy will focus on the needs, pain points, and triggers of your customers.  There are many ways to identify what those needs are including: customer surveys, research, and creation of customer personas based on buying habits.  Implementing a well thought out and concise customer survey can give you additional insight into what makes your customers tick.  A survey is also a great opportunity to crowdsource content from your customers for your customers.  Who better qualified to tell you what they want to read about than those who are purchasing your products or services?

Tip #5 – Turn Customers Into Brand Advocates

500 billion peer impressions are made per year


500 billion peer impressions are created each year.


It is extremely important that you tap into your existing customer base to find individuals or organizations who are willing to advocate on your behalf.  You could ask customers for: written or video testimonials, permission to use them as references, or employ them as a brand advocate to share information with their networks.  As user generated content becomes increasingly popular and credible, keeping your customers happy will continue to become even more essential.

Action Items:

Committing to providing customer support online is something that I recommend every company do no matter what industry you work in.  If you don’t keep your customers happy, someone else will.  I would like to leave you with the following questions that I hope will help you determine what tactics your company should implement to improve your customer service and communication online.
  • How would you rate your current level of online customer service?
  • Do you currently have a plan in place to improve your communication?
  • What tactics have you implemented that have worked?
  • What companies do you personally buy from that provide excellent online communication?
  • What impact has that communication had on your purchasing decisions?

Marketing Land’s Top Shared Stories on Facebook of 2012


Facebook LogoToday is our final round up of our top stories of 2012 with the Marketing Land stories most shared on Facebook.
Unlike the top stories shared on Google+ – where our audience clearly preferred Google-related stories – Facebook sharers preferred different kinds of marketing articles, including content marketing, Facebook marketing, using Twitter and other social media posts. Anecdotally, Facebook posts do well on Facebook, and Google-related posts are popular on Google+. Facebook popularity also depend on other factors such as whether the social post incorporated an image or video, when it was posted, and how long the post is. As we all know, understanding social sharing is a moving target – Facebook’s Timeline for brands launched in February 2012, promoted posts were introduced in May, all while many marketers have been trying to decipher the recent decrease on Facebook reach. It will be interesting to see how Facebook evolves in 2013.
Here are the 20 most-shared stories of 2012:
1. Once Deemed Evil, Google Now Embraces “Paid Inclusion” (80 )
2. Microsoft To Make Same Privacy Change Google Was Attacked For; No One Seems To Care (78)
3. Dark Google: One Year Since Search Terms Went “Not Provided” (73)
4. How Google Went From Search Engine To Content Destination (71)
5. Brands Rejoice! Page Notifications Will Help Increase Facebook Reach (70)
6. Step-By-Step: How To Download All Your Tweets With The New Twitter Archive Service (63)
7. Facebook’s “Suggested Post” Ad Helps Push Page Content, No Connection Required (62)
8. Microsoft Slams Google Privacy Changes With “Putting People First” Ad Campaign (61 )
9. The Return Of The Google Dance (60)
10. Content Marketing For People Who Hate Writing (52)
11. Google’s New Terms Of Service & Privacy Policy: Anything You Do May Be Used To Target You? (52)
12. Studies: As Mobile Email Usage Soars, Marketers Budget More For Email, Mobile And Social (48)
13. ‘PageLever Now’ Launches Real-time Facebook Post Analytics & Management Tool (46)
14. Santa Tracking Explained: Why NORAD & Google Show Different Locations & Gifts Delivered (45)
15. Study: iPad Controls 98 Percent Of Tablet Web Traffic (44)
16. How Facebook Tagging Helped Make Randi Zuckerberg’s “Private” Photo Go Public (41)
17. TIME Names Google Glass A ‘Best Invention Of 2012′ (39)
18. Pinterest Grows Up & Goes Corporate With New Tools (And TOS) For Businesses (38)
19. 2012 Social Media Report: Users Spending 58% More Time On Social Media, Social App Usage More Than Doubles (38)
20. 30 Essential Business Apps For Your Smartphone (36)
Thanks to Social Crawlytics to help us generate this data. The tool only tracks Facebook shares, so this list does not incorporate stories with the most Facebook likes or comments posted.

Pinterest Makes First Acquisition By Scooping Up Recipe Discovery Site Punchfork


Pinterest is now officially in the business of acquisitions. Punchfork, a popular recipe discovery site, has officially been acquired by Pinterest. Punchfork acts and looks similar to Pinterest, but actually pulls more content onto pages specifically around each recipe.
According to the official announcement, the Punchfork team will be joining the Pinterest team in their San Francisco headquarters. The Punchfork site, API and mobile apps will be retired as Pinterest will essentially be closing the doors on Punchfork.
No price for the acquisition has been disclosed. It will be interesting to see if Pinterest will continue this strategy of buying of competitive niche Pinterest-y sites just to shut them down and take their assets. One of the issues that Pinterest is missing is the niche aspects of things like detailed recipes in the food sector or workout routines in the health sector — the things that can’t simply be construed in a picture.
Related Topics: Pinterest | Top News

Android Has Nearly 54 Percent Mobile Market Share — comScore

Earlier today comScore released November mobile market share numbers for the US. Android and iOS continued their gains, with Android picking up some momentum over Apple. Some version of the Android OS is now installed on 53.7 percent of US smartphones.
Meanwhile the other smartphone operating systems continued their long slow declines, including Microsoft’s. ComScore’s data suggest no traction for Windows Phones in the US, although there is some evidence of adoption in Europe and elsewhere.

The leading handset maker in the US is Samsung, followed by Apple. All others, including Google-owned Motorola, lost share.

ComScore says that 53 percent of US adult mobile subscribers now have smartphones. Nielsen’s number is closer to 58 percent.

Internet Marketing Planning – Optimizing the New Marketing Mix

This is a good time to update  your Internet Marketing Plan, learning from last year and adjusting for new challenges. As with Traditional Marketing, your Internet Marketing Mix requires planning and coordination to get the best performance.
To optimize your Internet Marketing its important to understand how your Company or Business is seen and perceived at the different touch points with potential customers, and ensure the image and communication is consistent.
Balance the different complementary goals across your marketing mix, here are some examples:
Website =  business credibility and Google visibility, and conversion to sales
LinkedIn = organizational resume and credibility
You Tube specific technical search
Slide Share = build on business presentation knowledge & credibility
Flickr = for (presentations / proposals)
Email List = call to action / specific offers and calendar driven
Blog = Google visibility and broad reach, contributing with advice and tips
Optimizing Internet Marketing Mix
Optimizing Internet Marketing Mix
www.ProteusISM.com

7 Tips for Online Marketing on a Tight Budget


World Wide Web
The World Wide Web is a tool with endless limits. Creating and maintaining a business presence online is more practical than ever before. In fact, online companies are popping up out of the woodworks. However, I can vouch that sustaining a successful online business is easier said than done.
With the immense amount of information on the Internet and users largely having the control to view exactly what they want, getting your product in front of potential customers can be challenging to say the least. Over the years, I’ve learned a lot about what works (and what fails terribly) when it comes to marketing online. Today, times are tough. Most companies have little room left in their tight budget when it comes to marketing. Here are 7 tips to follow to develop a successful online marketing strategy on your startups limited budget.  

Know your market.
Your marketing strategy will never be successful if you do not have a clearly defined audience. Before you spend a dime on marketing, figure out your target market first. There’s no need to pay top dollar to hire a fancy market research firm. If you know your product, you should be able to figure out your market yourself. For example, who will be most interested in your product? Men or women? What is their age group? What are your customer’s interests? What is their likely financial situation?
Once you have a thorough profile of your customer, determining how and where to reach them is much easier. This step may take awhile, and that’s OK. If you start marketing before you have a clear customer profile though, you will likely be wasting your dollars in places that will never reach your customer. Just because Pinterest is growing rapidly, doesn’t mean your audience is the one making it grow.

Set and reset goals.
Determine what you are looking to gain from online marketing. Increased awareness? Increased revenue? You will probably have multiple goals, but keep track of what they are so you can measure your success. When you reach your initial goals, set new goals so your company can continue to improve.

Set a budget.
Now that you know who your target market is and have set goals, plan your budget accordingly. The good thing about online marketing is that you can be successful even when on a tight budget. A lot of platforms are available at no charge. However, sticking solely with free forms of online marketing might not be the best strategy for your company. Carefully determine what outlets are most necessary for your product and be willing to spend some money to get results.  

Brand yourself.
Set yourself apart from the competition. There are thousands of companies trying to sell products on the Internet. Thus, you need to make your brand unforgettable. This begins with your website. Your domain name should be your company’s name if at all possible. If there are other companies online with names similar to yours, you may even want to consider changing your name to one that will not be easily confused with another product. Acquiring a domain name has a fee involved, but using a hosting service is very affordable even for the smallest budgets.
The way you want your brand to be viewed by customers is really up to you. But once you figure it out be consistent and stick with it. Having a professional website and a strong social media presence is important here, but you should also take the time to interact with potential customers and build relationships with them. The main cost involved in this step is just the man hours put into the process, which will drastically be reduced when you’ve established your brand.

Search engine optimization.
When someone enters a search query into a search engine about something relevant to your company, obviously you want to be one of the first results displayed. So how do you make this happen? Essentially, you need to make your website more appealing to search engines. Do this by using keywords that are commonly searched, backlinking your site, customizing the headline and description, etc.
SEO can admittedly be a complicated and time consuming process, however the time needs to be spent here to ensure your website is getting found. Your best bet is usually going to be spending a bit more of your budget and hiring the right people to do the proper research. At Ciplex, we stress the importance of not including keywords to simply rank your site, but using the terms your audience is looking for. That is what will get you the highest conversion rates.

3 Steps to an Online Marketing Makeover


3 Steps to an Online Marketing Makeover
image credit: Shutterstock

Marketing expert John Jantsch, author of the popular blog Duct Tape Marketing, recently shared with Entrepreneur his insights on how to create a comprehensive and compelling web presence. In a webinar hosted by Laura Lorber, Entrepreneur.com's executive online editor, Jantsch voiced his thoughts on the seven stages of a web presence: search engine optimization, e-mail marketing, social media, online advertising, mobile and analytics.
Here are three of the key strategies he discussed.
1. Think about your content carefully.
Plan ahead and approach content creation in a purposeful way. Choose eight to 10 topics that you believe will most engage your readers and tailor your content to them. Then, create an editorial calendar with a list of upcoming topics, and be faithful to it.
Related: How to Create Great Content for Your Website
Jantsch recommends using WordPress as a content management system; he says that not only is it intuitive and comes with an entire community of developers and designers constantly improving it, WordPress pages are also more SEO-friendly than static websites. Jantsch recommends using the following WordPress plugins to boost SEO appeal.
  • Contextual Related Posts: This plugin automatically places five to six related stories below a post. This allows readers to easily access related content and makes your content easier to find by search engines.
  • Sociable: This plugin allows you to seamlessly integrate social media into posts. It has buttons that display how much your content is being shared on social networks, including Facebook, Google+ and Twitter.
  • WordPress SEO: This plugin allows you to maximize SEO by reminding you to insert images and meta descriptions, and analyzing your headlines for length and keyword usage.   
2. Become a smarter listener.
To stay relevant and interesting to your customers online, it's important to know what they want. Jantsch says it's essential to listen to your customers and to journalists, influencers, competitors, blogs and general industry chatter. Here are his tips on how to find them.
  • Create Twitter lists to see what your customers are saying about your product or industry, and to monitor what your competitors are up to.
  • Create Google Alerts for journalists who write frequently about your industry.
  • Use Alltop to peruse the content of some of the most influential people blogging about your industry.
  • Sign up for Quora to understand what questions are being asked by your customers and competitors. This will help keep you informed and might point to an unmet need in the market.
  • Use Google Reader to manage your blog subscriptions.
Organizing the way you listen will make sure you know what's happening in your space -- and help you craft your own message.
Related: 10 Little Known Social Media Tools You Should Be Using -- Now
3. Make your email marketing more valuable.
E-mail remains effective at reaching a large number of current and potential customers. It could be used in a myriad of ways, from informing your customers about a new product, to offering ongoing training and industry news. Every email should be valuable. Jantsch recommends the following strategies to get the most out of your e-mail marketing efforts.
  • Use an E-mail Service Provider (ESP): If you're sending more than 10 emails, an ESP is essential. It allows you to be more creative with presentation and also allow for automatic responses and tracking. Jantsch recommends Aweber, Infusionsoft, MailChimp, Constant Contact and Vertical Response.
  • Have a consistent communications tool: To be truly effective in e-mail marketing, you need to have something that you can send out regularly, such as a weekly newsletter.
  • Build e-mail campaigns around events: Send out e-mails when you have something to offer, such as a new product, service or compelling content.

3 Free Tools for Creating Your Own Infographics


3 Free Tools for Creating Your Own Infographics
image credit: Easel.ly

One way to communicate a large sum of data and information is to create an infographic -- a visual representation of a group of data points. Because they're composed of images, you can see the information at a glance. In business, they're commonly used to share information collected in a survey but they have many other uses.
Business owners can use an infographic to compare products, map sales or simply entertain your customers. You can use them to show work-flow, financial data or explain employee bonuses -- it's limited only by your imagination.
But without serious graphic skills, isn't creating an infographic a lot of work? Or, wouldn't it cost a ton of money to have someone else make it for you? It doesn't have to. Here are three sites that can help even the most design-challenged person build an infographic, free of charge:
Related: 3 Low-Cost Tools for Better Virtual Meetings
1. Infogr.am
This free tool has six layouts to help you get started. You can insert your data into each of Infogr.am's pre-set boxes, or you can delete or add boxes. Choose from more than a dozen graphic options, add text boxes, photos, maps or even video. Finished infographics can be instantly shared though social media or use the embed code to place it on your own website.
2. Piktochart
Piktochart starts with only three free themes but don't let that discourage you. Its customizable editor allows you to change color schemes, fonts, add basic shapes, pre-loaded graphics and your own, uploaded images. The template has grid lines to help you line items up evenly and resize images on the fly. For more customization options and 100 templates, you can upgrade to Piktochart Pro for $29 per month.
3. Easel.ly
With Easel.ly you start with one of a dozen free templates or begin with a blank canvas. You can remove any object on a template and replace it with modern graphics from 10 categories including people, transportation, animals and icons. There are also common shapes, connector lines and arrows.
Upload your own graphics, clone and position graphics with a single touch, use the grid for a perfect layout and change the color of any item on the page. Customize the text with a collection of fonts, text styles, sizes and colors. The finished infographic can be downloaded or shared with a link or embed code.

Writing a Business Plan? Don't Forget About Marketing


Writing a Business Plan? Don't Forget About Marketing
image credit: Shutterstock




For those who dream of escaping cubicles to pursue a passion, drafting a business plan is the first step. One of your plan's most critical elements is your marketing strategy. Too often, people don't think through that all-important component with the same rigor they tackle aspects like projected cash flow and long-term goals. Or, they do put thought and effort into planning for market research, promotion and positioning -- and then never follow through on their great ideas.
One problem is that most entrepreneurs don't have marketing experience. They may be skilled tradesmen, savvy financial advisers or talented writers -- expert in the niche they plan to build their business around -- but they're not marketers. Some don't realize that executing a solid marketing strategy is essential to any venture's success. Others know it's important but don't know where to begin.
Related: A Data-Driven Reality Check for Your Marketing Budget
Here's why it's so important: No matter how ingenious your product or service, no one will find it if they don’t know it’s there.
The marketing component of your business plan should include a budget for time, if you plan to tackle the job yourself, and money. You need a timetable and a professional website that attracts visitors and makes it easy for them to learn more about you, your product or service -- and equally easy to purchase what you're selling.
Here are some other points to consider as you're developing your marketing plan:
• What is my message? Your message needs to be more than "My product is great." What's the problem it solves? If you're a professional, what's the value you and your service offer? How are you different from your competition? As an example: At my marketing firm, we create visibility and credibility for our clients using a pay-for-performance model that guarantees media exposure and sets us apart from our peers.
Related: How to Craft a Business Plan That Will Turn Investors' Heads
• Who is my audience? Unless you have a niche product, consider your potential audience in terms of ever-expanding ripples. For instance, a collapsible coffeepot may be just the thing for a college student's tiny dorm room. That's your initial target audience. But his parents and grandparents, who are helping outfit that dorm room, might also be audiences. If they've downsized their living quarters, they might just want one for themselves, too. It also could be great for campers, boaters -- anyone living in a small space.
• Which are the appropriate media outlets for a public-relations campaign? Social media is great for niche products because online forums build communities around common interests. Daytime TV talk shows tend to have audiences with lots of women. Most newspaper readers are now 55 or older. Once you have decided who your audience is, figure out what they're watching, listening to, reading and doing online, then customize your message for that medium and audience.
• What's your budget? When you've answered these questions, you should be able to determine how much marketing you can do yourself, if any, and how much you'll need help with. If you're handling it yourself, budget for the time it will take to do things like keeping your website active with fresh blog posts once or twice a week, posting content on social media and developing pitches to get print, radio or TV interested. If you plan to pay a professional for marketing services, use your marketing plan to explore the costs and timetable, and budget accordingly.
Whether you're launching a dream or re-evaluating your existing business, it all starts with a solid plan. Marketing should be fundamental part of that plan. It's what drives the business, so it can't be an afterthought.
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